Consultants and Training Companies
Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
http://ww2.telephonedoctor.com/Default.asp
http://ww2.telephonedoctor.com/Default.asp
Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
http://www.interactmanagement.com.au/
http://www.interactmanagement.com.au/
Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
Customer Service Benchmarking Association
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
http://www.csbenchmarking.com/
http://www.csbenchmarking.com/
The Service Quality Department
Customer service consulting and training organization.
http://www.service-quality.com/
http://www.service-quality.com/
San Jose Focus
Facilitates focus groups for market research purposes only.
Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
http://www.ternconsultancy.co.uk/
http://www.ternconsultancy.co.uk/
Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
http://hometown.aol.com/cgr315/index.html
http://hometown.aol.com/cgr315/index.html
Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
http://www.quality-service.com/
http://www.quality-service.com/
Stan Adams and Associates, Inc.
Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.
http://www.salesprevention.com/
http://www.salesprevention.com/
Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
Motivational Training Center
Provides customer service training and motivational seminars.
http://www.thechickenlady.com/
http://www.thechickenlady.com/
Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
http://www.impactlearning.com/
http://www.impactlearning.com/
ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
http://www.destinationcrm.com/
http://www.destinationcrm.com/
Customer Service Training and Articles
Customer service training and free articles.
http://www.proedgeskills.com/customer_service_training.htm
http://www.proedgeskills.com/customer_service_training.htm
eCRMGuide
Customer Relationship Management in the E-Business World
Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
http://www.customerserviceuniversity.com/
http://www.customerserviceuniversity.com/
CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
http://www.customerchampion.com/
http://www.customerchampion.com/
Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
http://www.customer-service.com/
http://www.customer-service.com/
How To Improve Customer Service
An informative article on how companies can immediately begin to improve customer service.
http://www.theacagroup.com/customerservice.htm
http://www.theacagroup.com/customerservice.htm