CRM Best Practice Tool
Comprehensive toolset to support best practices in customer relationship management
CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management (CRM).
Customer Service Viewpoints Forum
Where management challenges and issues affecting customer service are discussed.
http://www.easytraining.com/csforumlisting.htm
http://www.easytraining.com/csforumlisting.htm
CRM2day
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
CRM Event
Resource featuring weekly updated news and event schedules.
ECCS
Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.
eCustomerServiceWorld
Resource site featuring access to over 300 articles, case studies & white papers as well as news, information, advice and jobs.
http://www.eCustomerServiceWorld.com
http://www.eCustomerServiceWorld.com
What Ever Happened to Customer Service
Article giving customer service advice geared towards online entrepreneurs.
http://www.howtoadvice.com/CustomerService/
http://www.howtoadvice.com/CustomerService/
Improving Customer Service
A list of customer service articles by John T. Self.