Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
U.S. Mystery Shoppers
Audits performed across the US.
Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
http://Inlandretailservices.com/
http://Inlandretailservices.com/
Customer Service Intelligence Limited
Provide customer and product evaluation services and mystery shopper services.
http://www.smilingcustomers.com/
http://www.smilingcustomers.com/
Shopper Anonymous
Australian mystery shopping organization.
http://www.shopperanonymous.com
http://www.shopperanonymous.com
RetailTrack
Retail, service, hospitality and call center mystery shopping.
Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
http://www.retail-maxim.co.uk/
http://www.retail-maxim.co.uk/
QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
Mystery Shop Inc.
Print, telephone, and video mystery shop services.
http://www.mysteryshopinc.com/
http://www.mysteryshopinc.com/
The Johnson Groups
Customer service audits, mystery shopping, documentation, training, and records management.
ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Consumer Connection
Providing mystery shopping, customer service seminars and front line service employee training programs.
http://consumerconnection.net/
http://consumerconnection.net/
Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
http://www.mysteryshopomatic.com/
http://www.mysteryshopomatic.com/
Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
The National Center For Professional Mystery Shopping And Merchandising (NCPMS)
Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.
Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
http://www.mysteryshopper.com.au/
http://www.mysteryshopper.com.au/
The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
C-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
Advanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
http://www.serviceallianceinc.com
http://www.serviceallianceinc.com
MacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
http://www.macphersonmysteryshopping.org.uk/
http://www.macphersonmysteryshopping.org.uk/
FYI Video Mystery Shopping
Video Mystery Shopping specializes in new home shops.
Douglas Stafford International
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
http://www.douglasstafford.com
http://www.douglasstafford.com
Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
http://www.pacificresearchgroup.com
http://www.pacificresearchgroup.com
National Shopping Service
Mystery shopping in America and Europe.
http://www.nationalshoppingservice.com/
http://www.nationalshoppingservice.com/
Westcoast Mystery Shopping
Specializes in serving smaller retail chains throughout North America.
http://westcoastmysteryshopping.com
http://westcoastmysteryshopping.com
Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Customer Service Perceptions
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
Kinesis CEM, Redefining the Customer Experience
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
CV Marketing Research Inc.
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
Sonya's Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
http://mysteryshoppercentral.homestead.com/index1.html
http://mysteryshoppercentral.homestead.com/index1.html
Mystery Shopper, USA
Sign up to be a shopper or inquire about using this business's services.
Mystery Surfing
Independent website usability evaluation service.
http://www.mystery-surfing.com/
http://www.mystery-surfing.com/
J. E. Lowery Professional Services Corporation
Customized mystery shopping services.
http://members.hometown.aol.com/investigator1950/myhomepage/index.html
http://members.hometown.aol.com/investigator1950/myhomepage/index.html
Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
Berring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
Game Film Consultants
Video mystery shopping.
http://www.gamefilmconsultants.com/
http://www.gamefilmconsultants.com/
Video Stars Real Time Video Training
Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
http://www.shoppercomments.com/
http://www.shoppercomments.com/
A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
http://www.serviceevaluations.com
http://www.serviceevaluations.com
Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
http://www.mystiqueshopper.com/
http://www.mystiqueshopper.com/
Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
http://www.mysteryshopperservices.com/
http://www.mysteryshopperservices.com/
Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
http://www.mystery-shoppers.co.uk/
http://www.mystery-shoppers.co.uk/
The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
http://www.theinsightgroupintl.com/
http://www.theinsightgroupintl.com/
Mystery Shopping Providers Association
Trade association of mystery shopping providers and resource for shopper applicants.
Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
http://www.amusementadvantage.com/
http://www.amusementadvantage.com/
Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
http://www.mysteryshopagency.com/
http://www.mysteryshopagency.com/
Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
SNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
Mystery Shopper Gets Paid to Snoop
Ahnie Costin summarizes some of her experiences as a shopper.
http://www.secretshoppercompany.com/CS-articles.htm
http://www.secretshoppercompany.com/CS-articles.htm
Hilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
http://www.dunlapenterprises.com/
http://www.dunlapenterprises.com/
Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
Marketing Systems Unlimited Corp.
Details about the company, services offered and how to become a shopper.
http://members.aol.com/mktsys/
http://members.aol.com/mktsys/
Green & Associates
News, articles, and mystery shopper details.
http://www.greenandassociates.com/
http://www.greenandassociates.com/
Speedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
Reality Check Mystery Shopper
Shopper evaluations. Apply online.
http://www.rcmysteryshopper.com/
http://www.rcmysteryshopper.com/
Pinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
Person To Person Quality
Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
http://persontopersonquality.com/
http://persontopersonquality.com/
Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
http://www.acemysteryshopping.com/
http://www.acemysteryshopping.com/
The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
http://www.hotelmysteryshopper.com/
http://www.hotelmysteryshopper.com/
Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
SG Marketing Group
Company description, services offered, and online shopper application.
National Shopping Service Network, LLC
Offers a variety of mystery shopping services.
http://www.mysteryshopper.net/
http://www.mysteryshopper.net/
Greet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
http://www.ga-mysteryshopper.com/
http://www.ga-mysteryshopper.com/
Infotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
The Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
http://www.secretshoppercompany.com/
http://www.secretshoppercompany.com/
Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
http://www.serviceintelligence.com/
http://www.serviceintelligence.com/
A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
http://www.ardentservices.com/
http://www.ardentservices.com/
Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
http://satisfactionservicesinc.com
http://satisfactionservicesinc.com
Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
http://www.serviceexperiences.com
http://www.serviceexperiences.com
Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
Service Evaluation
Provides a comprehensive solution for keeping on top of the front line.
http://www.serviceevaluation.com
http://www.serviceevaluation.com
Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
http://www.certifiedreports.com
http://www.certifiedreports.com
Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
http://www.serviceexcellencegroup.com/
http://www.serviceexcellencegroup.com/
Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
http://www.mystery-shoppers.com/
http://www.mystery-shoppers.com/
Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
http://www.shopperscritique.com/
http://www.shopperscritique.com/
The Genesis Group, Inc.
Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
ACRA, Inc.
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
http://www.secretshopacra.com/
http://www.secretshopacra.com/
Webbtech Data
Quality assurance company specializing in mystery and comparison shopping.
Sutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
Creative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
Presence Quality Mystery Shopping
Specialists of network assessments.
Bare Associates International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Performance In People Ltd
UK-based telephone and video mystery shopping services.
http://www.performanceinpeople.co.uk/
http://www.performanceinpeople.co.uk/
Secret ShopNET
Mystery shopping services. Apply online.
ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
http://www.theshadowagency.com/
http://www.theshadowagency.com/
imyst
Mystery shopping, market research, and online surveys.
Schryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
http://www.schryverenterprises.com/
http://www.schryverenterprises.com/
Shoppers' View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Count On Us
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
Tenox Appraisal Systems
Customer satisfaction measurement specialists.
Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
Second To None, Inc.
Full service mystery shopping solutions. Apply online.
http://www.second-to-none.com/
http://www.second-to-none.com/
IntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
Shop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.
ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
Service Check
Customer service audits performed throughout North America.