Web Based CRM System for Small Business
On-demand CRM software solutions for small to medium business with low monthly fee. Grow your business through effective sales force automation, sales management, customer service and analytics.
Satmetrix Systems
Software and services company focused on customer experience management.
Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
Skywire Software
Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
http://www.skywiresoftware.com/
http://www.skywiresoftware.com/
Querybot Systems
Automated knowledge base/interactive FAQ system, intended for small businesses.
WEBB Interactive Services Inc.
Offers instant messaging software. (Nasdaq: WEBB).
Tree Management Systems, Inc.
Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money.
Cloudgate Ltd.
Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
SupportSentry
SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
Vuechat
Web-based customer service solution with webcam video.
Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
GWI Software
Customer service software provider for businesses.
Precision
Developer of help desk solutions.
Davox Corporation
Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
Primus
eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
http://www.primus.com/default.asp
http://www.primus.com/default.asp
Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
http://www.chordiant.com/home.html
http://www.chordiant.com/home.html
Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
http://www.theServiceSolution.com
http://www.theServiceSolution.com