Help-Line
Offers IT support structures for call centers including help desk and hot-line. Consulting services for value-added call centers of large corporations. Corporate headquarters in France. Website in both French and English.
Innovative Virtual Solutions Inc.
Canadian-based systems integration group providing computer telephony integration (CTI) and interactive voice response (IVR) solutions to customer communications and contact centres across North America.
EZ-Routing
Offering routing tools, statistical analysis and consulting services for toll free inbound calls aimed at maximizing clients' advertising budgets.
e-talk Corporation
Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations.
Dial Interactive
Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP management and reporting assessment.
http://www.dialinteractive.com
http://www.dialinteractive.com
Call Center Depot
Tools for call center professionals including associations, books, newsletters and consulting services.
http://www.callcenterdepot.com/
http://www.callcenterdepot.com/
Zici
Provides call accounting solutions, call centre management and corporate directory solutions.
TalkTactics
Provider of online technology products aimed at maximizing the performance of existing and planned call centres. Offering call recording solution that integrates with online agent evaluation product.
Do Not Call Protection, Inc.
Automatic do not call list compliance for call centers. Do not call list protection advice provided.
http://www.do-not-call-list.biz
http://www.do-not-call-list.biz
Florida Corporate Training Center
Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.
http://www.call-center-sales-training.com
http://www.call-center-sales-training.com
BPA International
Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
ACM Diagnostics
Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.
XAct TeleSolutions
Provides communications and call handling solutions through digital call center technology, internet integration, targeted business objectives and improving customer relationships.
RSA Teleservices
Offers consulting and support services in the development of contact centers for both offshore call center operators and North American corporations, looking to outsource their call center requirements.
http://www.rsateleservices.com/
http://www.rsateleservices.com/
CCIT Staffing Services
CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
http://www.ccitstaffing.com/index.html
http://www.ccitstaffing.com/index.html
Berring Hine Consulting Group
Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and stakeholder consultation programmes.
Advanced Call Centre Consulting
Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com
http://www.accs-consulting.com
FurstPerson
Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science.
Barbara Burke & Associates
Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.
Contact Center Professionals, Inc.
Independent consultants specializing in call centers, contact centers and customer relationship management (CRM).
http://www.ContactCenterPro.com
http://www.ContactCenterPro.com
Virtacom, Inc.
International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation.
The Hamilton Management Group
Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
Applied Computer Telephony Ltd.
Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.
Sagess, Inc.
Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition.
Harrington Consulting Group, Inc.
Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
http://www.harringtonconsultinggroup.com
http://www.harringtonconsultinggroup.com
Gail Woodgate Consultancy
Consultants for contact/customer service centres including set up, evaluation, training and benchmarking for contact centre based sales and service delivery.
http://www.users.bigpond.com/gwcpl/
http://www.users.bigpond.com/gwcpl/
Creek Point Solutions
Provides Help Desk and Customer Relationship Management (CRM) solutions.
GDS Communications, Inc.
Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product.
The Primas Group
Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI).
Customer Solutions Group
Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews.
The Northridge Group, Inc.
Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
http://www.northridgegroup.com
http://www.northridgegroup.com
CCT Group, Inc.
Provides call center consulting services focused on operational and service needs.
Customer Relationship Metrics
Produces customer relationship management research. Allows call centers to take their business to the next customer service delivery level.
M&C Associates
Providing knowledge, experience, and counsel in support of call center services.
Sandra Steen & Associates, Inc.
Training and consulting firm specializing in the call center industry.
Aspect
Consulting firm specializing in call center operational reviews and system selection studies.
The DeGarmo Group, Inc.
Specialists in call center human resources issues.
The Radclyffe Group, LLC
Performance improvement consulting firm that assists call center organizations with strategic planning.
http://www.radclyffegroup.com/
http://www.radclyffegroup.com/
Intervox Group
A management and technology consulting firm specializing in call center and customer relationship management solutions.
eTeleSource
Call center consulting firm specializing in outsourcing.
TeleSolutions Consulting
Full service training and business consulting company, serving the call center industry and telemarketing businesses.
Vocal Laboratories Inc.
Through our pool of thousands of panelists, we test and provide important feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application.
Amtech Marketing, Inc.
Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
http://www.amtechmarketing.com/
http://www.amtechmarketing.com/
Incoming Calls Management Institute
An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
InRound Innovations Inc.
Company offers products and services for contact centers and call centers. Areas of focus include workforce management, training, customer relationship management and quality observation. Company based in Ottawa, Canada.
Oetting & Company
Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.
ITES Alliance Advisory
Provides consulting to companies on matters such as call center outsourcing, technology, networking and alliance management with focus on cost reduction.
Call Center Learning Solutions (CCLS)
Specializes in skills training for call center agents and managers through various online courses and e-books.
http://www.callcentertraining.com/
http://www.callcentertraining.com/