Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Teleopti
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. Headquarters in Stockholm, Sweden.
Micro Computer Systems, Inc.
Web-based chat and email management solutions for integrated contact centers. Live web dem
Mercom
Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog multi-function recording platform sold through network of certified resellers.
Concerto Software, Inc.
Offering software for customer interaction management and business performance monitoring and analysis solutions for contact centers.
JDM Systems, Inc.
Provider of systems development software and integration solutions for customer service contact centers.
Gryphon Networks
Provider of automated privacy compliance solutions software to aid outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
http://www.gryphonnetworks.com/
http://www.gryphonnetworks.com/
eQuality
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. Focus on call center applications. UK corporate headquarters.
Who's Calling
Customer Capture service provides intelligence about prospects and customers who call your company. For sales, customer service and marketing applications.
Digivoice
Developing and implementing a complete offering of contact center solution software. With extensive experience in call centers, telecommunications, computer technology and help desk applications.
Dial Connection, Inc.
Offering predictive dialing, telemarketing and call center software solutions.
http://www.dialconnection.com/
http://www.dialconnection.com/
CosmoCom
Provider of all-IP, universal access, contact center platforms. Enables service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
DTS Group
Providers voice, data and software solutions, specialising in systems integration, contact centre solutions, workflow, call recording and CRM. Based in UK.
EchoPass
Application service provider offering Web-based telephone and Internet customer support services including text chat, email and Web call-backs.
Stratasoft
Call center software including predictive dialing, ACD, IVR, call blending, web collaboration, CTI and other products.
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
Call Center Technologies
Software developer, VAR, and partner in the call center and help desk industry and more recently in the visual information industry.
Braxtel Communications
Providers of hosted and premise based customer call center solutions software incorporating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI).
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
AMCAT
Offering predictive dialers, CTI, IVR, ACD and call center management software. Software implementation, education and support.
VerbatimTPV
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.
KoolToolz
Workforce planning tools for call centers, including schedule agents and performance analysis. Free download also available.
VoiceLogger
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
Applied Business Technologies
Provider of Call Center recording/quality audit solutions.
Information Access Technology
Provide established predictive dialing and interactive communication software for the call center environment
synTelate
Desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
AMTELCO
Offers a range of web-enabled software specifically focused upon call center operations
http://www.callcentersbyamtelco.com
http://www.callcentersbyamtelco.com
Cacti Inc
A range of solutions for continuous and selective contact recording, with data analysis functionality
XETA Technologies, Inc.
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
AUTHTEL
Provides permission solutions for the telemarketing industry. Enables telemarketers to recapture prospects lost to federal and state Do Not Call registries.
Strategic Computer Support, Inc.
Offering contact center technology for inbound, outbound, and fully blended customer contact centers.
Zeacom
Producer of customer call center and telephony integration software.
Teltone Corporation
Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities.
UtilCall
Call center software utilities.
FocalPoint
Call center wallboard software for supervisors and agents broadcasting real-time call center statistics, custom messages and alerts. View demo, features and pricing of desktop wallboard software.
http://www.focalpointstats.com
http://www.focalpointstats.com
G3 Nova Technology
Provides test tools, development and testing services for call centers, communication networks and network devices.
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
http://www.collaborationtechnologies.co.uk
http://www.collaborationtechnologies.co.uk
NBX Software
Industry specific software solutions for use with 3Com's NBX Voice System. Provider of call center software and help desk management tools.
Exorus Voice Website Communications
Provider of instant callback tool for CRM aimed at improving customer loyalty.
Genesis Systems
Offers call accounting software including telephone reporting, management and tracking for hotels, 911 call centers and general business.
KGA
PC-based training and assessment programs for call centers as well as legal, medical, technical and other industries.
Rockwell FirstPoint Contact
Software provides complete customer contact solutions supporting multiple channels including voice, e-mail, web, wireless and VoIP.
http://www.rockwellfirstpoint.com/
http://www.rockwellfirstpoint.com/
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
http://www.softwareontime.com/
http://www.softwareontime.com/
Odesoft Software
Software solutions for call centers and contact centers. Offering end-to-end solutions including IVR and VoIP with focus on web application and software development.
http://www.odesoftsoftware.com/
http://www.odesoftsoftware.com/
Xentrax
Automated solutions for the Canadian contact center and call center market. Products include software, hardware and service solutions for management and monitoring.
Centergistic Solutions
Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Bard Technologies
Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download.
Digisoft Computers
Scripting software for call centers.
Data Collection Resources
Monitoring and agent evaluation software.
http://www.monitoringmadeeasy.com/
http://www.monitoringmadeeasy.com/
Concerto Software, Inc.
Comprehensive software and services for customer interaction management.
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems.
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
http://www.engagetechnology.com.au/
http://www.engagetechnology.com.au/
JBGL Technological Innovation Group Inc.
On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities.
Perimeter Technology
Provider of management information systems for centrex-based automatic call distribution systems.
http://www.PerimeterTechnology.com/
http://www.PerimeterTechnology.com/
Callscripter
Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company.
Portage Communications
Software tools for forecasting and staffing.
http://www.portagecommunications.com/
http://www.portagecommunications.com/
Noetica
Developers of call centre and customer interaction management software. Offering products such as Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms.
Coordinated Systems, Inc.
Providing software for agent monitoring and call recording.
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Database Systems Corp.
Provider of call center technology including software, predictive dialer systems, and web development products.
http://www.databasesystemscorp.com/
http://www.databasesystemscorp.com/