Call Centers: Facilities that answer inbound, or place outbound telephone calls. Call centers are also known as customer care centers, use sophisticated software to provide a full range of services
Stonehouse Communications
Timeshared network based telesales dialing system.
800 Adept
Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
Call Centre Association
UK trade association representing the call and contact centres.
ISI eLearning Solutions, LLC
Agent and supervisor call center training on the web or CD-ROM.
Ulysses Learning
Contact center simulation-based training program for customer service, sales and coaching.
http://www.ulysseslearning.com
http://www.ulysseslearning.com